Privacy Commitment

Data We Gather

We gather and manage various types of personal data, including:

How We Use Your Data

Your personal information serves these key functions:

• Service Provision and Contract Fulfillment:
  • We handle your vehicle rental bookings and agreements efficiently. This includes verifying your identity to confirm you meet our rental criteria. We streamline the processes for collecting and returning vehicles. Additionally, we process payments and manage any applicable deposits and charges related to your rental.
• Client Correspondence for Contractual Obligations:
  • Providing booking confirmations, rental updates, and essential information. Addressing your questions and offering customer assistance. Informing you of service or policy changes.
• Marketing Permissions and Legitimate Interest:
  • Distributing promotional materials, newsletters, and service notifications based on your consent or our legitimate business interests. Opt-out is available at any time.
• Service Enhancement Through Legitimate Interests:
  • Assessing website activity to improve user experience and functionality. Conducting research to refine our vehicle fleet and service offerings.
• Compliance with Legal Requirements:
  • Adhering to all legal, regulatory, and tax obligations. Protecting against fraud and maintaining service security. Addressing disputes and upholding our terms and conditions.

Data Sharing Practices

Your personal information may be shared with:

• Partnering Service Providers: We collaborate with third-party companies, including payment processors and IT support, to deliver our services. These partners are required by contract to safeguard your data.

We do not share your personal information with third parties for marketing.

Data Protection Measures

Arnold employs a range of technical and organizational measures to safeguard your personal information from unauthorized access, alteration, disclosure, or destruction. These measures encompass encryption, strict access controls, secure servers, and routine security evaluations. Nonetheless, it is important to acknowledge that no method of internet transmission or electronic storage is entirely secure.

Data Retention Policy

At Arnold, we keep your personal information only for as long as needed to achieve the purposes for which it was collected, including compliance with legal, accounting, or reporting obligations. The duration of retention depends on the specific type of information and the context in which it is processed.

Your Privacy Rights

Your rights under UK data protection law are as follows:

• Access to Your Information: Obtain a copy of your personal information on file.

Contact us to exercise your rights outlined above.

Cookies and Tracking Practices

Arnold’s website utilizes cookies and similar technologies to improve your browsing experience, assess site traffic, and customize content to your preferences. You have the option to adjust your cookie settings through your browser controls, providing you with the flexibility to manage your online experience.

Policy Changes

Arnold may revise this Privacy Policy from time to time to align with changes in our operational practices or legal obligations. Any updates will be reflected on this page, accompanied by a new "Last Updated" date. We recommend that you check this policy periodically to stay informed.

Contact Arnold

For inquiries regarding our Privacy Policy and data practices, contact us: